Terms and conditions
This online shop is owned by Stella Gymnastics (hereby named as online merchant), registration number FI24936460 and it is located by address Taivalmäki 9, 02200 Espoo, Finland, Cityvarasto Business Center.
Delivery time
The delivery time of the order depends on the stock availability of the products. Normal delivery time for stock items is 2-5 business days. A longer delivery time of a maximum of 1 month applies to products that are not in our warehouse at the time of ordering and the product is ordered from the manufacturer. The delivery time for custom-made gymnastics suits varies depending on the order queue and must be clarified separately with a company representative.
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If your order is in a special hurry, please indicate the date when you will need the product in the “Additional Order Information” field when placing your order and we will contact you as soon as possible to find out delivery options.
Delivery method
Orders are delivered by Posti and / or Matkahuolto. The delivery address must be located in Finland. We also deliver orders to Åland. The subscriber can choose a non-own address as the delivery address and recipient. The customer is responsible for ensuring that the information provided in his order and in his customer data is correct. Letters will be delivered to the recipient's address. Parcels will be delivered to the nearest address of the recipient's address or to the Post's / Matkahuolto's pick-up point chosen by the recipient within 1-3 working days of sending the order. The recipient will receive an arrival notification via SMS when the package can be picked up. The shipment will be stored at the Post or Matkahuolto office for 7 days.
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XXS shipment (€ 5.90):
The package will deliver orders weighing more than 250 g or more than 3 cm thick. The letter can be tracked using the tracking code provided by Posti or Matkahuolto.
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S-shipment (€ 6.90): ​
The package includes orders weighing more than 2 kg or measuring more than 11 x 32 x 42 cm. The package can be tracked using the tracking code provided by Posti or Matkahuolto.
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M-shipment (€ 10.90):
The package includes orders weighing more than 2 kg or measuring more than 19 x 36 x 60 cm. The package can be tracked using the tracking code provided by Posti or Matkahuolto.​
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The orders can be picked up from Espoo office within its opening hours.
The office is opened for visitors on Mondays and Wednesdays from 17:00 to 20:00 and on Saturdays from 10:00 to 11:00 at the address Taivalmäki 9, 02200 Espoo (Cityvarasto Business Center). Please check for any changes in the opening hours from the shop's web page.
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The online store reserves the right to change the delivery method.​
Delivery out of Finland
If you want to place an order abroad, please contact us by e-mail: info@stella-gymnastics.com
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The shipping costs calculated by the online store abroad are indicative and for an accurate quote, please contact the merchant.
Shipping costs
For prepaid orders placed through the online store, the shipping and handling costs are €5.90 - €10.90, which are added to the total amount of your order. The amount of the costs varies depending on the size and weight of the shipment.
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We reserve the right to cancel the order if we are unable to deliver the ordered product due to force majeure. In such a case, we will contact the customer immediately.
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A handling fee of €0.90 is added to the delivery costs of each letter and shipment.
Returns
The consumer customer has a 14-day right of withdrawal. However, the right of withdrawal does not apply to opened hygiene products, custom-made goods or sealed products (Consumer Protection Act: Chapter 6, Section 16). The withdrawal period begins upon delivery of the product, which is shown in the tracking code information.
Returns are subject to a fee for our customers, meaning that the customer agrees to pay the postage costs resulting from the return. The returned products must be unused, in saleable condition and in their original packaging. We process customer returns within 14 days. The right of withdrawal does not apply to custom-made or special-order products (own designs).
Products ordered from the online store can be returned to our office in Espoo or by post. Do not return products cash on delivery.
According to Chapter 6 of the Consumer Protection Act on Distance Selling (13.6.2014), the online store has the right to withhold the refund until it has received the returned product(s) back. The payment will be refunded in principle using the same payment method used for the original order.
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Instructions for making a return:
- Send a message to info@stella-gymnastics.com and request a return form.
- Fill out the return form and carefully pack the products in their original packaging.
- Remove or cover the shipping label on the original shipping package. You can also use a different shipping package to ship the products - the most important thing is that the products are well protected.
- Send the package from your nearest Posti branch. Remember to request a receipt for the return. Keep the receipt until you have received confirmation from us that your return has been processed.
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Return address:
Stella Gymnastics
Taivalmäki 9, PL12
02200 Espoo
Product exchange
There is no right of exchange in the online store. You can return an unused product by following the instructions, in which case the online store will refund you the purchase price of the product. If you want to change the size of the product you ordered, for example, you can return the wrong size product and place a new order in the online store. This way, you can immediately see whether the product is available in the size you want and you will usually receive the new product within 2–5 business days.
Special requests
If you have any special requests, you can mention these in the "Additional information about the order" field at the end of the order.